Return & Refund Policy

Effective Date: 26 August 2026

At Joede Boutique, we are committed to providing our customers with quality products and excellent service. Please read the following Return & Refund Policy carefully before making a purchase.

1. Return Period

Returns are only accepted within 24 hours of receiving your order.

Customers must contact Joede Boutique within 24 hours if there is a problem with an item. Requests made after the 24-hour period may not be accepted.

2. When a Return Will Be Accepted

A return can only be approved where the issue is clearly the fault of Joede Boutique.

Examples may include:

• You received the wrong product.

• The product has a clear defect that was present when received.

• The product received is materially different from the product ordered.

Joede Boutique reserves the right to review and verify every return request before approving it.

3. Condition of Returned Products

Any product approved for return must be returned in good, unused and acceptable condition.

Products should:

• Not have been worn or used.

• Not have been washed, altered, damaged, or stained.

• Be returned with their original packaging, tags, and accessories where applicable.

• Be in substantially the same condition as when received.

If a product has been damaged, used, altered, or otherwise changed by the customer, the return may be rejected.

4. No Cash Refunds

Joede Boutique does not offer cash refunds or monetary refunds for returned products.

Where a return has been approved because the fault is clearly from Joede Boutique, the customer may choose another available product of equivalent value to the amount paid for the returned product.

The replacement product will be subject to availability.

5. Exchange for an Equivalent Product Value

After an approved return, the customer may select another product with a value equivalent to the returned product.

If the selected replacement product costs more than the original product, the customer may be required to pay the difference.

If the selected product costs less, Joede Boutique is not required to provide a cash refund for the difference.

6. Return Approval

All returns are subject to Joede Boutique's approval.

Customers must contact us within 24 hours of receiving their order and provide details of the issue. Where necessary, we may request photographs, videos, or other information to verify the problem.

Do not return any product without first contacting Joede Boutique and receiving approval or return instructions.

7. Returns Not Caused by Joede Boutique

Returns may not be accepted where the issue is caused by:

• Customer change of mind.

• Incorrect selection of size, color, style, or product.

• Normal wear and tear.

• Improper use or care of the product.

• Washing, alteration, staining, or damage caused by the customer.

• Any damage that occurred after the product was received.

8. How to Request a Return

To request a return, contact us within 24 hours of receiving your order with:

• Your order number.

• Your name and contact details.

• A description of the problem.

• Clear photographs or videos of the product and the issue, where applicable.

Our team will review the request and determine whether the return qualifies under this policy.

9. Important Notice

By placing an order with Joede Boutique, customers acknowledge and agree to this Return & Refund Policy.

Returns are only considered within 24 hours of delivery, only approved where the fault is clearly attributable to Joede Boutique, and no cash or monetary refunds are provided. Approved returns are resolved through an exchange for an available product of equivalent value.

10. Contact Us

Joede Boutique — Choose Quality

Website: joede.store
Email: joedestore@gmail.com
Phone/WhatsApp: +234 701 507 4802
Business Address: Port Harcourt, Nigeria

Effective Date: 26 August 2026